Service Line

After having a short encounter with a customer who had an attitude problem during my work at my part time workplace, I realised the importance of treating people nice. This joker came in just now with his niece who had broken her spectacles. I was the one serving him. For some reason he had this impression that it was like super easy to find a frame exactly the same design and same size as the one his niece had. So he told me to look for one to transfer the lens over. I saw the frame and I realised we do not carry the same brand of frame and so the next thing was to a frame as close in terms of size and design to the broken one and size down the lens to the new frame. I double confirmed that we do not carry the same brand and continued my search for the next best thing. Then he became impatient and told me that I should just find the same one and change the lens over. DUMB ASS! So I had to explain to him that all frames vary in size and design and it is not possible to find an exact replica except under the same brand. Errr, seriously, who's supposed to be the expert here?

After we sourced out a couple of frames for the niece to try came the next problem, he wanted to collect the spectacles before the day is over which is like one hour. Of course, the already irritated me told him straight off that it could not be done. Even my colleague confirmed that it could not be done. Since we do not open on Sundays, the next available day to collect the spectacles would be on Monday, much to my delight. Yes, very petty of me. :) Then my big boss came around and decided to be the nice guy and agreed to help them. Ohhhhhhh crap! My delight quickly turned to dismay. Okay, my next shot at him would be the price of the frame. Usually, we would give our customers a 10% discount of the retail price of the frames as a gesture of goodwill. NOT THIS TIME I told myself. So while my boss was busy doing the lens, I told him to charge the full price. Then I need to see another customer so I did not get to do the billing for the joker. Later I found out that my boss heard me wrongly and quoted a slightly discounted price to the customer! ARRRRRRGHHH!

Yes I know I deserved all that was came to me but man was life unfair. Anyway all these are beside the point. My point is that we better be nice to front line people cos there's a lot of things they can do to help or hurt you. Of course, I am sure that I am one of the very few who could be so petty and go all out to make people pay for their bad attitude. Then again, only God knows how many times people would have helped make your life a little better had you been nicer to them. Maybe, they'll be more willing to close a little later to help you. Maybe they have contacts they are willing to share that can give you an edge. Okay, the conclusion is simple...... BE NICE TO PEOPLE! ;)