Confession

I have a confession to make. It involves my integrity at work. Actually, I did a pair of glasses for someone recently. When the glasses came back from the manufacturer, the specifications were off from what I required. But being too lazy, I decided to keep the glasses anyway. I dispensed it yesterday and today the patient's mum returned to complain. At first I forgot bout the lapse on my part and I spent a lot of time trying to explain away her concerns and that they were unfounded. Then as I looked at the glasses, I realised that it could be the issue that I chose to ignore that could be the problem. Then instead of apologising for my mistake, I still tried to find some excuse to shift away my fault. Starting to feel embarrased talking bout this.

All these problems could have easily been prevented had I bothered to send back the glasses in the first place. And now the patient and his mum had to make extra trips (and the lack of parking space within the hospital certainly does not help) because of me. I felt bad. I told the mum to leave the glasses while I found out what the problem could be. What a hypocrite I was. Later I called her to explain that the manufacturer's fault (which was true) but I twisted it in such a way that it was not totally my fault. I did apologise for overlooking the specifications but not for being lazy and not bothered about the glasses. In fact I did at first tell the mum to force the glasses on the patient (yes I did that!). Thank God that the mum was insistent of not letting the patient wear the glasses. If not, I would have been in even deeper shit. My goodness I am starting to feel bad all over again. Which I should. That would teach me NEVER to do such a dumb thing again.

In fact the mum was commenting as she made the glasses with us that our price was much steeper than the place she went to. It was like 30% more on our side. But she continued to do it with us because she liked us. Ooops, trust misplaced. My goodness, how could I be such a jerk! In any case, I have sent back the glasses to the manufacturers for them to replace the lenses. Learnt a lesson today man.