Rather than try to rewrite my story and get myself all worked up again, I thought I'd just post my complaint letter to the hotel and I suppose it'll tell the story......
Dear Sir/ Mdm,
I write with great disappointment in regards to the service rendered in Senspa, the massage parlour of your hotel. I went down for a massage with a friend on the 21st at around 8:30 p.m. When I was near done with the massage your masseur asked if I wanted "extra" service to which I declined. I expected the conversation to end there but she did not relent. She continued her attempt to coax me to take up the service to which I even had to give her reasons why I did not want her services. She even asked me sensitive questions and we even ended up talking about religion before she gave up on pushing the service on me.
I left feeling humiliated and embarrassed. I came with the intention of feeling relaxed and I left with absolutely negative feelings. It is hard to believe that such a reputable hotel like yours can offer such services to your clients. This is my second stay with your hotel with the intention of making it my hotel of choice whenever I am in Kl. But with such experiences I do not see why I should continue to do so. This is an embarrassment both to me and to your hotel. I sincerely hope that some form of action will be taken against the spa for offering such services, or you can be sure this will be the last you hear from me. I will also not hesitate to tell my experience on internet reviews when it comes to your hotel.
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